BAA
Definition
A business associate agreement, or BAA, is the contract required when a vendor handles protected health information on behalf of a healthcare provider under HIPAA. A voice or chat agent used by a medical or dental practice may bring one into play.
Last reviewed By the Cashcade editorial team1 source
Also called Business associate agreement
On this page
What BAA means
Some voice platforms offer a HIPAA tier and sign a BAA at a higher price. One published example lists a HIPAA add-on at $2,000 per month.[1]
Why it matters
This is why starter verticals for an agent business avoid healthcare. Patient data changes the contracts, the cost and the liability, and a qualified professional should advise before you take it on.[1]
Sources
Every number on this page comes from a source below or is labelled an estimate. Each page was read on the date shown.
- [1]Pricing (opens in a new tab)
Vapi · Company page · Read October 15, 2026
Per-minute platform and telephony prices
How this page was made
Researched by the Cashcade team from the sources listed above, with drafting aids used for structure. Spotted an error? Write to hello@playcashcade.com and a correction is published with its date.